Customer Profitability Benchmarking Association

The Customer Profitability Benchmarking Association (CPBA) brings together customer profitability professionals from a variety of companies. CPBA conducts benchmarking studies to identify practices that improve the effectiveness of customer profitability activities.

To identify "Best in Class" customer relationship management business processes, which, when implemented, will lead member companies to exceptional performance.

Courses Available From The Benchmarking Network:

  • Distribution, Logistics & Warehousing Benchmarking
  • Healthcare Benchmarking
  • Benchmarking Strategies on Accounting and Finance (AICPA live course)
  • Benchmarking (American Management Association
  • Customer Satisfaction Measurement (American Management Association)

For more on available courses, please fill out the form below.

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